Privacy Policy

Keeri is an internal business operations platform used by Maple Furnishers and its authorised team members to manage product catalogue work, leads, orders, inventory, invoices, payments and customer communications.

For the Maple Furnishers workspace, customer and business records are handled by Maple Furnishers. Keeri provides the software used to process those records.

Keeri may store information that authorised team members enter or receive through connected services, including:

• Customer and lead details such as name, phone number, email, address, source and enquiry notes.
• WhatsApp Business messages sent to or from configured business phone numbers, including message text, media captions, delivery status, timestamps and Meta message identifiers.
• Click-to-WhatsApp referral details when Meta provides them, such as ad or post headline, source type, source URL and source ID.
• Order, quotation, invoice, payment and inventory records needed to run business operations.
• Team user account details such as name, company email, role, permissions and activity needed for audit trails.
• Technical logs required for security, troubleshooting, webhook diagnostics and backups.

Information in Keeri is used to:

• Respond to customer enquiries and follow up on sales conversations.
• Create and manage leads, clients, orders, fulfilment, invoices and payments.
• Maintain product catalogue, media and marketplace publishing workflows.
• Route work to authorised team members and keep audit history.
• Secure the platform, diagnose failures and prevent unauthorised access.
• Comply with legal, accounting, tax and business record-keeping obligations.

When a customer messages a configured WhatsApp Business number, Meta sends the message and delivery callbacks to Keeri through a webhook. Keeri uses this data to attach the conversation to an existing lead or create a new lead when enabled by the business.

WhatsApp messages are used only for business communication, customer support, sales follow-up and related operational records. Keeri does not sell WhatsApp message data.

Keeri data is available only to authorised users of the relevant business workspace, subject to role permissions. Data may be processed by infrastructure and service providers used to operate the platform, such as hosting, database, object storage, email delivery, WhatsApp Business Platform, Shopify and backup providers.

Data is not sold to advertisers or unrelated third parties.

Business records are retained while needed for operations, audits, accounting, dispute resolution, security and legal compliance. Backups may retain copies for a limited period according to operational backup schedules.

Customers may request deletion or correction of personal information, subject to legitimate business, legal, tax and accounting retention requirements.

Keeri uses authenticated access, tenant separation, role-based permissions, webhook signature checks, HTTPS in production and restricted server configuration to protect business data. No system is perfectly secure, but we take reasonable technical and organisational measures to reduce unauthorised access, loss or misuse.

Customers may contact Maple Furnishers to ask about access, correction or deletion of personal information held in the Maple Furnishers workspace. Team users may contact their workspace administrator for account and access changes.

For privacy questions related to the Maple Furnishers workspace, contact:
contact@maplefurnishers.com

For platform-related questions, contact:
contact@keeri.in